IMPORTANT INFORMATION

Frequently asked questions

How do I start?


1) Click on Book Now! This will take you to our online portal where you will create an account for yourself and your pupper. 2) Upload vaccine records to this portal. 3) Book "First Day Visit" for your pup, be sure to take note on the times available. 4) Wait for confirmation email (check your spam the first go around)




Do you give treats?


We THRIVE with treats! We find this allows us to bond with our pack members, get them interested in us, and allows us to work on daycare related behaviors like recall, off, and group sits! We will try our best for your dog with allergies to not be giving treats directly but chances are they will get a few here or there. We ask that you have your dog wear a "do not feed" collar to limit treats given and that if your dog has a severe allergy to reconsider our pack.




What do I bring for boarding?


All your dog will need for boarding is their own personal food. We ask that their food be preportioned out in ziploc bags as this makes it easiest on our staff.
Each dog will have a personal locker, so please keep in mind that bins, backpacks, toys, bedding will not fit. A reusable grocery bag or plastic bag will be just fine! We do not like having personal dog beds/blankets as they tend to get peed on by other dogs. Don't worry we have plenty to share!




What does a first day look like?


We will ask you a few check in questions and then place your dog in a small zone. Over the course of their first visit we will slowly intergrate them with our pack that we have that day! We are looking for signs that we may not be the best fit, however, first days your pup will most likely have first day jitters so we will not get a full scope on them. We will send you a report card after a few hours to let you know how they are doing. We do like them to stay for at least four hours but can stay the entire day, also. We do not have the owner stay so feel free to schedule this on a work day!




How should we prepare medications?


If you would like us to give your dog medication while they are here we can do so. We do ask that you do not send them in pill bottles but have them in a daily organizer. We also ask that you edit their online profile on their current medications with details on how to administer. Please provide pill pockets, cheese, or whatever enticer works for you.




Do you have toys out all day?


YES! Our pack thrives being able to have toys out on the floor. They range from tennis balls, chews, our monthly barkbox goodies, jolly balls, to ball pit balls. If your dog does not do well around toys we unfortuantly will not be the best fit. We also cannot remove toys from the floor based on one pups needs, so if you have a dog that ingests toys we would ask you to reconsider. We do our best to manage the pack when toys are out but it is not always guaranteed that they won't be able to get a piece down before we get to them.




Do you have water out?


We have water on the floor at all times. Don't be worried if your pup gets home and decides to drink a whole bowl! Some dogs are not social drinkers or simply do not want to miss out on any action.




What is the latest I can drop off my dog?


Our last drop off of the day is 11am. That being said if you drop off at 11am there is a $15 late fee. We find that late arrivals usually do not settle in time for boarding as well as late daycare arrivals come in with a whole different energy then the rest of the pack.




What vaccines are required?


Rabies, Dhpp, and Bordetella. Puppies under 14 weeks can come without rabies but must have three DHPP.




What are the treadmills for?


They are a pawesome pack management tool for us. Some dogs have excessive energy and romping around with their friends isn't enough. There are very few dogs that get a full run in most are at a steady paced walk.




If I cancel my boarding reservation what happens to my deposit?


If canceled two weeks prior to the reservation you will receive a full refund. After, you will receive half and if under 48 hours, none.




How should I prepare my dogs boarding food?


Please ziploc bag each meal. Only label bag with dogs name and with an AM/PM if different each meal. Place the meals in a grocery bag or reusable bag. If there are meds, be sure to update your pet profile for the dosages and write detailed notes and place in bag also. Each dog gets their own locker during their boarding stay and there is minimal space. Please do not bring food containers, backpacks, or bowls.





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